B3 offers a specialized team to troubleshoot connection failures via RCB to electronic negotiation systems, as long as the problem is limited o the network perimeter that borders the RCB.
This service includes up to eight monthly calls, with up to four hours each.
Remote technical support of RCB consists of qualified technical teams to solve problems related to access of participants to the B3 technological infrastructure through RCB, available 24/7.
This service is limited to the internal infrastructure of the participant, with the CPE (Customer Provided Equipment) connection point installed at the participant’s facilities.
This package includes the following activities:
- Direct interaction with the network team of B3;
- Monitoring, with the carrier, the measures taken in case of problems in communication links;
- Support and reconfiguration of network equipment that borders the RCB;
- Diagnostic of connectivity and performance problems and;
- Evaluation of the connectivity between negotiation stations and RCB.